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Impactes econòmics de la IA a les organitzacions de TI d'Enterprise
Hem analitzat 85,5 milions de consultes de Perplexity Enterprise al llarg de dotze mesos per entendre què revela l'ús de la IA sobre la demanda oculta de TI.
Què hi trobaràs
Demanda tecnològica
Per què la tecnologia és una de les categories més grans d'ús de la IA a l'empresa, i per què les preguntes sobre programari, núvol, xarxes, seguretat i resolució de problemes representen una part constant de la demanda dels empleats.
Volum de suport de TI ocult
Com el comportament de consulta de la IA revela un volum ocult de suport de TI a través de preguntes repetides, problemes similars a tiquets i fricció recurrent entre equips i eines.
ROI d'Enterprise
Què significa aquesta càrrega de suport invisible per al ROI de l'Enterprise, i per què les dades de consultes de IA s'haurien de tractar com una nova font d'intel·ligència de TI.
Resum
La tecnologia és una de les categories principals d'ús de la IA a l'empresa, i representa el 18% de totes les consultes d'aquest conjunt de dades. Més de tres de cada quatre d'aquestes preguntes s'assemblen a la feina que un equip de TI normalment gestionaria com a tiquets, però es produeixen fora del servei d'assistència tècnica i poques vegades apareixen a les mètriques de TI. Els mateixos problemes apareixen repetidament entre usuaris i equips, sovint al voltant de les mateixes plataformes empresarials de què les organitzacions depenen més.
Sota supòsits conservadors, aquest volum de suport ocult representa al voltant de 300 milions de dòlars en esforç de TI equivalent a tiquets anuals a les organitzacions analitzades. Aquest document defensa que les dades de consultes de IA s'haurien de tractar com a font de primer ordre d'intel·ligència de TI: un senyal en directe de ón les eines, la incorporació i el suport es queden curts.