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AI majanduslik mõju Enterprise IT-organisatsioonidele
Analüüsisime kaheteistkümne kuu jooksul 85,5 miljonit Perplexity Enterprise'i päringut, et mõista, mida tehisintellekti kasutamine paljastab varjatud IT-nõudluse kohta.
Mida juhend sisaldab
Nõudlus tehnoloogia järele
Miks on tehnoloogia üks ettevõtete tehisintellekti kasutamise suurimaid kategooriaid ning miks moodustavad tarkvara, pilvetehnoloogia, võrgud, turvalisus ja tõrkeotsing püsiva osa töötajate nõudlusest.
Varjatud IT-toe maht
Kuidas tehisintellekti päringute käitumine paljastab korduvate küsimuste, piletilaadsete probleemide ning meeskonnasisese ja tööriistadevahelise hõõrdumise kaudu varjatud IT-toe mahu.
Enterprise'i ROI
Mida see nähtamatu toe koormus tähendab Enterprise'i investeeringutasuvuse (ROI) jaoks ja miks tuleks tehisintellekti päringute andmeid käsitleda IT-luure uue allikana.
Kokkuvõte
Tehnoloogia on üks peamisi enterprise tehisintellekti kasutamise kategooriaid, moodustades 18% kõigist selle andmekogumi päringutest. Rohkem kui kolm küsimust neljast meenutavad tööd, mida IT-meeskond tavaliselt lahendaks tugipiletitena, kuid need toimuvad teeninduslauast väljaspool ja kajastuvad IT-mõõdikutes harva. Samad probleemid korduvad eri kasutajate ja meeskonnad seas, sageli nende samade enterprise-platvormide ümber, mida organisatsioonid kõige enam kasutavad.
Konservatiivsetel eeldustel esindab see varjatud toetusmaht analüüsitud organisatsioonides umbes 300 miljoni dollari suurust aastast piletiväärset IT-tööd. Selles dokumendis väidetakse, et tehisintellekti päringuandmeid tuleks kohelda esmaklassilise IT-intellekti allikana: reaalajas signaalina selle kohta, kus tööriistad, liitumine ja tugi jäävad lühikeseks.