Brookfield Business Partners L.P. Price & Performance (BBU)

Thank you, operator, and good morning. About our growth initiatives, our financial and operating performance, we may make forward looking statements. These statements are subject to known and unknown risks and future events and results may differ materially. For further information on known risk factors, I encourage you to review our filings with the securities regulators in Canada and the U. S, which are available on our website. We'll begin the call today with an update on business performance and strategic initiatives from Anuj Ranjan, our Chief Executive Officer. Anuj will then turn the call over to Mark Wallace, the Chief Executive Officer at Clarios will provide an update on the business. We'll end the call with Jesper Delt, our Chief Financial Officer, for a discussion of our After we finish our prepared remarks, the team will be available to take your questions. With that, I'd like to now pass the call over to Anuj. Thanks, Shalos, and good morning, everyone.

Thank you all for joining us on the call today. We made excellent progress over the past year continuing to build value in our business and strengthen our capital position. Our operations are performing well, margins increasing to over 20 percent to deliver a record full year adjusted EBITDA of $2,600,000,000 We've always described our business as a compounding engine where we buy great businesses for value, increasing their underlying cash flows through operational improvements and then recycling capital when the time is right. Our objective is to do this again and again, compounding shareholder value over the long term. Over the last 12 months, we've also generated more than $2,000,000,000 from these capital recycling initiatives, including about $1,000,000,000 from monetizations and distributions by ongoing cash flows in our operations. As many of you are aware, we also recently completed an UP Finance [indiscernible] The debt raise was significantly oversubscribed and we were able to fund $4,500,000,000 distribution. BBU share of this was about $1,200,000,000 which equates to a 1.5 times of our investment and we continue to hold our full interest in Clarios. This is a phenomenal outcome for BBU. Simply put, businesses like Clarios don't come around all that often And as you'll hear from Mark shortly, Clarios has an incredibly strong trajectory of increasing earnings and cash flows.

The opportunity to crystallize a strong return while continuing to remain fully invested in Clarios will be a meaningful Proceeds we've recently generated put us in a very strong position with significant financial [indiscernible] Consistent with our capital deployment priorities, this morning we announced a new $250,000,000 share buyback program. Given our trading price today, this is an extremely efficient use of our capital which will be meaningfully accretive to the per unit value of BBU. We plan to be active with our buyback activity, including regular buybacks in the market and the repurchase of blocks if they come up for sale. We're also putting capital to work in new investments where we believe we can create Just yesterday, we completed the acquisition of Kevilex, a leading manufacturer of electric heat tracing systems which we carved out from a larger industrial company. BBU's share of the equity investment was approximately $210,000,000 Chemelex's specialized products are used to regulate the temperature [indiscernible] It generates durable cash flows supported by resilient aftermarket replacement demand across a very large installed base. It's exactly the type of market leading industrial business that we've been investing in for years and we see lots of opportunity in the situation to optimize operations and leverage the strength of the overall Brookfield platform to support the business's growth.

As we look to the year ahead, the resilience of our larger businesses underpinned by mark leadership will continue to serve us well amid a potential backdrop of geopolitical and economic Our confidence also comes from how we invest. Generating most of our returns through buying good businesses at reasonable prices, executing our improvement plans to increase cash flows and recycling the capital to optimize returns. This takes time, but allows us to compound value and generate strong returns across economic cycles. The proof is really in our track record. Since going public, we've generated over $6,000,000,000 of proceeds from the sale of over 20 businesses, realizing a 3 times multiple of our invested capital and a 30% IRR. We've are committed to continuing to generate strong returns for our shareholders and we're pleased with the progress we've made over the past year to strengthen our balance sheet which is enabling us to seize growth opportunities and accelerate buybacks. All of which is accretive to the intrinsic value of our business. [indiscernible] I'll now pass the call over to Mark Wallace, Mark is the Chief Executive Officer at Clarios and he's joined us today to spend time talking about the opportunities ahead for his business and the drivers which are underpinning it to excellent Thank you, Anuj.

Good morning, everyone. As a reminder, Clarios is a world leader in energy storage solutions for transportation and the only global player in the market. We're approximately 4 times larger than our nearest competitor, and we have the number one market position in the Americas, Europe and number 3 in Asia. We sell over 150,000,000 batteries per year to over 100 countries supporting virtually every automaker and large aftermarket retailer around the world often with majority share. Our strategic and value driven sustainability leadership is important to our customers and is essential to the future of transportation and the security of our most essential resources. Our circularity leadership enables critical mineral recovery and reuse by making new batteries out of used ones. Making used batteries a nearly renewable resource. We embrace critical mineral circularity to better protect our supply chain with 100% of our products designed to be recycled. Our low voltage auto batteries are the most recycled consumer product in the United States with recycling rates greater than 99% topping aluminum [indiscernible] tires and glass. With our strong global position and capabilities, we believe this is and will continue to be a differentiating strength [indiscernible] Approximately 80% of our volume is driven by high margin resilient aftermarket channel.

We are involved from the 1st fit with global automakers 2 to 4 replacements over a typical vehicle's life. This gives us more than 30 years of visibility into the global battery demand provides an incredibly durable and sustainable business model. Automotive industry is rapidly changing with a continued evolution toward more electrified connected and automated driving vehicles. This shift in technology represents a significant and long into the future as we see these new energy vehicles enter the aftermarket, for multiple battery replacements.

With our powertrain and chemistry agnostic approach, we are well prepared to create the most value for our customers. Regardless of the vehicle type, architecture or technology, advanced low voltage battery solutions are a key component in every vehicle architecture now and into the future. With the increased electrification and digitalization of vehicles, low voltage battery power and safety demands are growing in line with vehicle power demands at an estimated 15% CAGR This is driving increased demand for more advanced battery solutions Clarios is uniquely positioned to capitalize on the growing demand as we hold approximately 50% of the world's AGM capacity which when combined with our strong customer relationships and broad chemistry agnostic portfolio, enables us to lead this industry transition. We have the broadest technology portfolio and capabilities in the industry. With total systems expertise that enables us to optimize solutions customers across safety, performance and cost. We're making excellent progress on advancing our For example, we recently launched a new high performance AGM battery which has a significantly improved recharge rate enables our customers to increase CO2 savings startstop vehicles up to 80% versus a traditional AGM battery. We've also brought our eAGM technology to the market, which addresses the higher surge power load requirements [indiscernible] In addition, we're seeing some very positive developments in our connected services business combining artificial intelligence machine learning and connectivity for a new level of battery intelligence, to increase monitoring and communications.

We recently secured our 1st connected services contract with a European heavy duty fleet operator providing a solution can reduce unnecessary engine idling creating a significant fuel savings and a meaningful reduction in CO2 emissions. As a reminder, Clarios is one of the largest suppliers of low voltage lithium ion solutions we're continuing to make great progress on our expansion into other chemistries and products such as sodium ion and supercapacitors. As well as software and systems solutions. Super capacitors will play a complementary role in our low voltage portfolio to support peak power demands. We recently secured a significant platform wins for both our 12 and 48 volt supercapacitors with a global automotive manufacturer. Each of these platform also includes an AGM battery and extends into the 2030s and beyond into the after market. Our significant technological advancements and customer wins serve as proof points to the execution of our strategy and strong value proposition we provide to our customers. Brookfield's ownership, Clarios has solidified its position as the global leader in low voltage battery solution and is ideally positioned to capitalize on being at the forefront of automotive electrification trends and growth runway ahead. We will continue to invest in high return projects focused in the U. S. To support our future growth and profitability improvement targets.

We are accelerating our investments to capture profitable AGM growth drive plant productivity and continue our battery innovation and development [indiscernible] We are excited about the opportunity to build on our leadership position expand critical minerals processing and recovery increasing advanced manufacturing capacity implementing the latest manufacturing technologies in our U. S. Facilities. We are coming off 2 years of record financial results supported by our focus on commercial excellence operational efficiency and R and D leadership. In the coming years, we expect to continue to execute on this strategy benefiting from a mixed shift to Advanced Batteries while delivering ongoing cost savings each year from our global operation value creation plans. Overall, it's an exciting time at Clarios. Rapid transformation to new energy vehicles create a significant our earnings and cash flow will continue to grow. We are primed for sustained and profitable growth through our leading global market [indiscernible] evolving advanced technology portfolio and our durable and sustainable business [indiscernible] With that, I'll hand it back to Jaz Preek will be available for questions and answers. Thanks, Mark, and good morning, everyone. [indiscernible] generated a net loss of $109,000,000 in 2024 primarily driven by impairments taken in our Healthcare Services and natural gas producer.

Results during the quarter also included [indiscernible] of the settlement of a legacy pre acquisition class action lawsuit at our dealer Software and Technology Services operation. The settlement will be funded with liquidity within the operation and does not require any additional equity funding. $370,000,000 of tax benefits at our Advanced Energy Storage Adjusted EBITDA increased to $2,600,000,000 from $2,500,000,000 2023 supported by stable underlying performance. Adjusted EFO was $1,500,000,000 which included $306,000,000 of net gains during the year. Turning to segment performance. Our Industrial segment generated full year dollars dollars compared to 855,000,000 in 2023. Results benefited from strong performance at our Advanced Energy Storage operation driven by the growing demand for high margin Advanced Batteries, commercial actions, and continued progress on business optimization Growing contribution from our Brazilian Water and Wastewater Services operation also supported results. Prior year included contribution from disposed operations, including a Canadian aggregates production operation, which was sold in June last year. Moving to our Business Services segment, we generated full year adjusted EBITDA of 832,000,000 compared to $900,000,000 in 2023. Prior year included contribution from dispositions including our road fuels operation, which was sold in July. Adjusted EFO was 641,000,000 dollars representing an increase from $636,000,000 in 2023.

Our residential mortgage insurer continues to perform very well. Losses on claims remained below long term historical levels and insurance revenues benefiting from normalizing mortgage rates and increased housing market activity. Results at our dealer software and technology services operation reflected higher costs associated with the planned modernization and technology upgrades to enhance the user experience and service levels. Finally, our Infrastructure Services segment generated full year adjusted [indiscernible] $3,000,000 in 2023. Which included $236,000,000 of contribution from our nuclear technology service operations, which was sold in November 2023. Results benefited from increased contribution from our offshore oil services operation offset by reduced market activity at Work Access Services. Turning to our balance sheet. As Anuj mentioned, we're in a great financial position today. We ended the year $2,700,000,000 of pro form a liquidity at the corporate level which includes recently announced acquisitions and realizations. This liquidity provides us significant optionality to support our capital allocation priorities, including reduction of borrowings at the corporate opportunistically repurchasing our units and investing in strategic acquisitions to support our growth. [indiscernible] expect about $1,500,000,000 of proceeds from the recently closed sale of Alterra's shuttle tanker operations combined with our share of the distribution from Clarios.

We're launching a 250,000,000 repurchase program, which at our current trading level will increase the per unit share value of our business. With that, I'd like to close our comments and turn the call back over to the operator for questions. Thank you.

Our first question comes from the line of Devin Dodge with BMO Capital Markets. Your line is now open.

Yes.

Thanks. Good morning, everybody. So let me start with a question for for Mark.

There's been really good momentum in the shift towards more advanced batteries in your sales mix. But I think there's also a potential shift towards more Clarios content per vehicle. So just wondering if you could frame that opportunity where you're at now and where you think this could get to over time? Yes. Good morning, first of all. As I mentioned in my prepared comments, with a very large win by adding super capacitors to our portfolio, we've actually increased our content through vehicle for that entire platform significantly. We expect that to be an ongoing trend because as vehicles continue to increase the electrical demand on the low voltage network but also provide more autonomous features which means you need higher levels of functional safety you're going to see multiple energy storage devices used on vehicles into the future. So I expect that not only will our OEM, so our new auto production business continue to grow in content per vehicle, but that will also directly translate into an increase in our aftermarket content as well. Okay. And then maybe just another one for you, Mark, not a flip yet. For the $2,000,000,000 plus of planned investments in the U. S. Over the next decade, can you just provide some context for where you see those dollars getting out?

If it's more tied to support the ongoing chip and battery technologies or a broader increase in domestic capacity? Yes. So So a couple of you kind of hit on a lot of those. But number 1, we have 16 facilities in the U. S. Today. So number 1, we want to modernize continue modernizing our footprint which includes higher levels of automation, but also the use of artificial intelligence and machine learning. And as we do that, we also have to spend OpEx as well. So one, we've got to modernize our workforce to be able to manage in those facilities of the future. 2nd, we have to increase capacities. As the demand for advanced batteries is growing at the fastest rate in the United States. So we'll continue deploying capital there to support the growth and to be able to take care of our customers. Next, as you can imagine with that increase, we also as a roles leader when it comes to circularity, we want to increase our ability to recycle domestically here in the U. S. A few things about recycling. Number 1, it's the right thing to do for the environment, right, because our batteries are designed in such a way that we can recover up to 99% of the materials in those batteries. 2nd, it provides us a better cost structure from a profitability perspective.

Lastly, when you think about Critical Minerals, it allows us to capture those critical minerals and keep those in our domestic supply chains for benefit for our U. S. Economy. And lastly, thinking about Leap Frog Tech technologies, lots of discussions about various lithium chemistries in the world. But as you know, most all those are somehow connected to supply chains we would consider to be very difficult to deal with geopolitically we think about leapfrog technologies such as sodium ion from an R and D and production investment levels because that can really help the U. S. And other Western economies find new ways to have energy storage that's not connected to Chinese supply chains in the future. Okay, excellent color there. Thanks for that. And then just one last one. Just wanted to ask about Scientific Games. Financial leverage continues to be at the higher end of the range for this business. I think it was mentioned that there were some commercial wins, but I believe there may be some larger potential growth opportunities on the horizon that may require some relatively sizable upfront investments. So question is, does the financial leverage of the business impact the ability to pursue those growth opportunities?

And can the business self fund those contracts over BBU and others need to contribute more capital? [indiscernible] I'll maybe start and then ask Adrian to add if I miss anything. So Scientific Games, as you know, is an incredible business. They've got contracts with their customers. The majority of their customers are long term high retention rates. And the business generates very kind of stable EBITDA and cash flow. Now while we saw kind of early in our investment couple of years ago, there's some spike in costs, the business has been able to implement a number of operational improved kind of manage the cost side. And so the underlying performance and cash flow profile if the business was strong And it has the ability, they've been very active new commercial opportunities. Across the globe, including in the U. S. One of the more sizable ones has been the U. K. Lottery operations, which we've talked about in the past. More recently, they won a contract in Ohio. And these contracts take a little bit of time and capital investment to onboard and get started. But all of those are to be funded within the business and the businesses kind of accounts for that when they bid on the contracts and they win on the contracts.

So the business is very much self sustaining and quite frankly set up in an excellent position to continue to grow revenue.

Okay, excellent. Thank you for that. I'll turn it over.

Our next question comes from the line of Gary Ho with Desjardins Capital Markets. Your line is now open.

Thanks. Good morning. Maybe first question is for Mark as well. Just Great to have you on the call. So I did listen in to your presentation at the CES event recently intrigued by you're doing on the connected service solution side for fleet operators.

Good to hear you've signed on a European fleet client. So what's the opportunity here? Do you see any of your competitors introducing similar technology as well? And what's the pipeline look like today?

First of all, good morning. As we noted at CES and obviously in our prepared remarks this morning that we do have a contractual agreement now with the European heavy duty truck fleet. So first and foremost, the service of providing that fleet customer [indiscernible] via our unique ability to leverage our battery algorithms and be able to look at the vehicle, the the charge rate of the battery itself and be able to tell the the driver of the vehicle or the fleet owner when is the right time to start the vehicle and when is the right time to turn the vehicle back off. And by doing that and having unique software in the cloud, we can actually reduce for that particular fleet customer 40% of their idling And so as you can imagine, that translates into well more than 1,000 euros per year of fuel savings, but also a significant reduction in green gas emissions. So when we think about Connected Service going forward, from a Clarios perspective, want to make sure we're bringing true value to our customers. So in this particular case, more than €1,000 of fuel savings per year per truck. But also now carrying that into other applications such as being able to predictably tell a fleet owner that they may have a defective battery that could cause a what we call a roadside that there avoids a significant charge that would be obviously for the fleet owner to have the truck service on the side of the road, and more importantly, delaying freight.

So we see this as a continued evolution. We're working with others in Europe now. And more importantly, also we were expanding working now with U. S. Fleet owners as well. So more to come on the Connected Services. We're quite pleased with the progress we made. But more importantly, bringing true value to our customers.

Great. Thanks for that. And then maybe 2, a few questions on the buyback capital allocation. Can you remind me what's Brookfield Corp. Ownership of BBU is today? I think last number I saw was around 60 6%. Do they intend to be part of that $250,000,000 buyback or is that just all BBU that will be buying back stock and canceling the shares? And then, Jeffrey, just post the dividend recap, from Clarios, are you at a level that you're comfortable with at the corporate debt side or will you intend to reduce that further?

Hi. Thanks for your question. So you're right. Brookfield ownership is 65%, 66%. The buyback program is specifically focused on buying back in the open market any block sales that come up. And we'll be buying those and canceling them in treasury. Obviously, it's kind of a BVU buyback focused on the open market. From a liquidity perspective, look, we're in an ex [indiscernible] had we've talked about this before from a capital allocation perspective. We wanted to pay down some of our working capital facilities. Like these were always meant to be bridge lines that we borrowed to really bridge monetization and acquisition activity. So with the proceeds that are coming in from Clarios and Ultera, we will be using part of these proceeds to pay down the line and think it puts us in an excellent position. Pro form a liquidity will be at $2,700,000,000 and I think that that's a good place for us to be.

Okay, great. And then if I can sneak one more in just on Healthscope, that business continues to be a bit challenged. Can you share what's the path to protect your invested capital there and what are events that we should keep an eye on?

Sure. So again, I'll start and I'll ask Adrian to add a if there is anything to add.

As you know, it's been a challenging situation kind of coming out on to COVID for the Healthscope business. And really the issue there is just a miss between revenue growth versus cost ex escalation, primarily driven by kind of reach escalation within the hospitals. And it's just not a sustainable model Activity levels are still below pre COVID levels, but there has been some uplift in activity. But it's not been sufficient to offset kind of the imbalance between revenue and costs. So that's kind of the position that the business is in. And it's been in that position for a period of time. And it's just not sustainable long term. So we've been very actively we have a lot of people kind of hands on working with the management teams within the business on all fronts from kind of continuing to do whatever we can to improve the operational but also proactively negotiating with the private health insurers to get increases in the funding for the activities that we perform.

And then we're also actively talking with governments and industry associations because this isn't just a health scope issue, it's a broader issue for the private healthcare industry in Australia.

So Gary, I'd say, look, we're working on all fronts. As you know, we do everything we can to when a situation is challenging to protect our capital and get as much of our capital back and that's where the focus is at Healthscope today.

Okay, great. No, thanks for the color. Those are my questions.

Thank you. Our next question comes from the line of Nick Priebe with CIBC Capital Markets. Your line is now open.

Okay. Thanks. I'll direct a few questions about Clarus towards Mark as well since we have benefit of having you on the call. My understanding understanding is that there's always been some chatter about OEMs making attempts albeit unsuccessfully so far, to transition away from 12 volts in the electronic architecture of electric vehicle design. Just be interested to hear your and whether there are any steps that can be taken to better position Clarios for that world? Yes, Nick. Good morning, first of all. [indiscernible] one thing to note, when we talk about low voltage for that means less than 60 volts. So we are capable of providing solutions from 12, 24, even 40, 48 volts, etcetera. So well positioned as vehicle continue to evolve in architectures. Because I mentioned a few minutes ago that the prepared remarks that one of the awards that we have is a 48 volt super capacitor. So as you think about vehicle architectures, yes, there will not be a vehicle that just runs off 480 volts only. You have a lot of systems, be it infotainment, etcetera, that will need a much lower voltage range So you will never switch over to just one hot bulb is network.

You'll still need the low voltage side for a lot of the subsystems. More importantly, Nick, I think the key takeaway is much like we see in Aerospace when you have more autonomous features and drive by wire brake by wire, etcetera, you need redundancies. And this all boils down on what's called ASEL level. So basically, it's it's like failure mode levels in an automobile that you need to provide. We've done power and systems to these very critical functional safety systems. And so not are we not seeing an evolution toward just one single voltage, we're actually seeing an evolution where you have multiple energy storage devices onboard a vehicle to ensure ensure you get not only the power demands you need for the vehicle, but also the functional safety requirements. Going forward. So we're quite pleased with the latest win we just mentioned We'll actually provide 12 48 volts to be capacitors as well as our AGM battery technology.

Okay. That's great color. Appreciate that. And then I just want to shift gears and talk a little bit about the benefits stemming from the inflation reduction act. And setting aside the discussion around the probability of collecting on future benefits, how likely is it that you'll be able to collect on the 370,000,000 dollars of tax credits that have been recognized to date? And what I'm trying to understand is how quickly can you actually convert that to cash on balance sheet before any actions taken Did you dismantle or repeal elements of the inflation reduction Maybe, Mark, if I could just clarify the $370,000,000 that's being referenced is at EVU's share. The The total kind of eligibility for Clarios on the tax benefit is slightly over $1,000,000,000 that within the business.

And maybe just to add one thought and then I'll hand it over to Mark to comment.

But we are in the process of the business is in the process of filing its tax return for the 2024 year. And that is based on kind of the regulation that was finalized and in place in October last year. And I'd say we feel good about Credit The Businesses' eligibility for that. We expect to file it in Q1. And the cash should be received shortly thereafter. Mark, anything you want to add to that? No, I think you covered that.

Okay. That's great. That's all for me. I'll turn it over. Thank you.

Thank you. Our next question comes from the line of Nelson Ng with RBC Capital Markets. Your line is now open.

Great. Thanks. I just have a few high level questions for that. So for Anuj, your letter to shareholders highlight the reindustrial revolution trend and obviously Clarios and Camelx are some of the clear beneficiaries. Can you just talk about some of your other businesses that seem to that could stand to from this trend? And then also does the re industrial revolution theme drive your focus on where you look for M and A opportunities?

Yes. Hi, good morning and happy to take that Just to start, I'll start with your last question first. Definitely part of our theme when we look to invest in businesses. We have always wanted to own businesses that we understand really well where we have value creation opportunity that we can feel very confident about. We've been able to do in the past with Clarios Westinghouse and GrafTech as examples. And so our pipeline includes nVent, which we just closed other businesses we have in the pipeline, we feel very confident about the sort of technology aspects and the re industrialization of these businesses As part of our business plan when we acquired them. So our pipeline is definitely, I'd say, is made up of businesses that fit that theme. In terms of businesses we already own in the portfolio, where we see some opportunities beyond of course Clarios, who talked quite a bit about today. I think Dexco is another good example of a business where we're seeing a lot of these same trends. And we think that we're coming into a period where we should see some benefits in the businesses underlying performance as a result And while it's not an industrial business, it's more of a services business, the businesses like Cygames were also seeing an opportunity to, I'd say, advance their business plan through some of these technology initiatives.

That's great. And then just on the M and A environment, can you just talk about whether you're seeing this as a But that's a buyer, sellers, market or both So just better color, I just came off the Brookfield Renewable call. They highlighted a aggregated market in terms of them seeing strong bids for operating derisked assets.

And they see high returns for development opportunities. So So when you look at your opportunity set are you seeing kind of similar dynamics in specific asset classes? [indiscernible] activity in the market is back. It's become quite an enabling market for transactions. 1 is I'd say generally there's more confidence in certain economies, in particular the U. S. In other markets like India. Where people are happy to invest and they feel pretty confident about the next few years of the future of those markets. Whereas in the last few years, I think there was still some question around the resilience of certain economies. I think people feel better about it today. The credit markets are clearly back. We've seen it for businesses that generate a lot of cash flow, that are real market leaders like Clarios the amount of demand we had for the financing we just did Clearly showed that the credit markets are able to support businesses of the type that we like to own. And then I'd say given some time that's passed, some of the bid ask spread we saw in the past between buyers and sellers starting to reduce And so I do anticipate there'll be more transaction activity this year generally in the overall private equity market, We as BBU, I think will be a participant both on the investment side as you see with Envint and our pipeline is is quite strong.

And so but also in terms of monetization activity, had a pretty good year last year and we'll continue to continuously look for opportunities I wouldn't say it's necessarily one or the other of a buyer. Or seller's market. The types of businesses we buy, they're quite specialized. They're things that we think that we can add a lot of value and often our large businesses where isn't as much competition, we feel pretty good about Our pipeline and our ability to transact at the values that we want.

That's great color. I'll leave it there.

Thank you. Our next question comes from the line of Jamie Gloyan with National Yes, thanks. Just want to get a little bit more color on the Dexco operations. So I guess, challenging market backdrop. Is it primarily [indiscernible] what are you looking for from a conditions perspective to see a turnaround or reacceleration in the DEXCO business? Thank you for the questions, Adrian. I'll answer that. So look, overall volumes remain challenging due to general softness in the market, but also some inventory levels would be stocking It's still too early to predict where volumes will come back. We're planning for weakness to persist through 2025. But the management team has done an excellent job continuing to offset some of the margin pressure with strong cost management and focused heavily on managing CapEx and working capital. The position is well the business is well positioned. When the economic cycle starts to turn.

But as I said, it's a bit difficult to see that and we're expecting it to persist through 25 Okay. And another business I just wanted to get a bit more color was CDK. [indiscernible] a little bit of color in the sub pack, but just want to get some more clarity, I guess, in terms of the higher cost with investments in the technology to upgrade that customer service and then What's the timeframe? What's the magnitude? What exactly is is being done on that front? And then the second part of that is the customer [indiscernible] how does that compare historically, obviously higher levels, but just have you gone through other periods of high churn? And how does it compare to that? And what are Is it entirely due to the cyber attack issue or what is the exit interview saying on that churn? [indiscernible] So I'll answer the CDK questions and then in New Jersey, Drorin can add to it. So As part of our investment pieces, when we invest We plan to upgrade the and modernize the technology stack and kind of the user experience and service that the software offers its customers. So that was always part of our plan.

What we've done now is just accelerated a lot of that work. And what we're seeing kind of flow through is just a pull forward like you would have seen these costs come through the business over a longer period of time. And what we're aiming to do is performs all of this activity in a shorter period of time. So that's why you're seeing kind of that spike in cost. The modernization program is going to take some time. And I'd say 18 to 24 months [indiscernible] [indiscernible] And so we do expect that costs are going to continue to be elevated. This is fundamentally, it's a great business. It's got very good market share. Overall, pretty sticky customer base. The team has done an incredible job on the operational front to streamlining how the businesses run and the cost structure. And we continue to be very supportive and we think this is an incredible business that we all With regards to customer churn, yes, churn is slightly elevated the last quarter. And our gross retention rate in the business is still 90%. And while we are seeing a little bit more churn, we're also seeing new customers kind of signing on.

So the business signed 2 significant dealership last quarter, which was kind of a great outcome. So I'd say nothing while it turns bit higher, it's not something that we don't think over time is going to normalize.

Thank you. I would now like to turn the conference back over to Anuj Ranjan for closing remarks.

Thank you, everyone. Look forward to seeing you next quarter.

This concludes today's conference call. Thank you for your participation. You may now