NU added 4.3 million customers in Q1 2025, reaching 19 million total, with strong growth in Brazil, Mexico, and Colombia; nearly 100 million monthly active customers and an activity ratio above 83%.
Net income for Q1 reached $557 million, up 74% year-over-year (FX neutral), with a 27% annualized ROE, positioning NU among the most profitable financial institutions in the Americas.
Credit portfolio grew 8% quarter-over-quarter and 40% year-over-year (FX neutral) to $24.1 billion; total loan originations hit a record BRL 20.2 billion, up 64% YoY, with unsecured loans as the main driver.
Gross profit for Q1 was $1.3 billion, up 32% YoY (FX neutral), but down 3% sequentially due to higher credit loss allowance and increased interest expenses; efficiency ratio improved to 24.7%.
NU continues to invest in Mexico and Colombia, recently obtaining a banking license in Mexico; expects further NIM expansion in Brazil through balance sheet releveraging, while short-term margin pressure is anticipated in newer markets due to strategic investments.