Upwork Inc. Price & Performance (UPWK)

During this call, we may make statements related to our business that are forward looking statements under federal securities laws. Forward looking statements include all statements other than statements of historical fact.

These statements are not guarantees of future performance, but rather are subject to a variety of risks, uncertainties and assumptions. Our actual results could differ materially from expectations for in any forward looking statements.

For a discussion of the material risks and other important factors that could affect our actual results, please refer to our SEC filings available on the SEC website and on our Investor Relations website as well as the risks and other important factors discussed in today's earnings press release. Additional information will also be set forth in our annual report on Form 10 ks for the year ended 12/31/2024, when filed. In addition, reference will be made to certain non GAAP financial measures. Information regarding non GAAP financial measures including reconciliations to their most directly comparable GAAP financial measures can be found in the press release that was issued this afternoon on our Investor Relations website at investors.upwork.com Upwork. Unless otherwise noted, reported figures are rounded Comparisons of the fourth quarter of twenty twenty four are to the fourth quarter of twenty twenty three and comparisons of the full year 2024 are to the full year 2023. Adjusted EBITDA, adjusted EBITDA margin and free cash flow are non GAAP financial measures and all other financial measures are GAAP unless cited as non GAAP. Now, I'll turn the call over to Hayden. Good afternoon, and welcome to Upwork's Upwork fourth quarter and full year 2024 earnings call.

Upwork had a record year in 2024 with all time highs for full year revenue, adjusted EBITDA and adjusted EBITDA margin. The strategic foundation for Upwork has never been stronger nor more As the AI Worktide builds, organizations of all sizes are seeking out more flexible talent models that match their needs for new and emerging skills with partners who integrate cutting edge AI technology and valued human workers seamlessly and at scale, to rapidly deliver on their priorities. At the same time, professionals across geographies specialties and industries want digitally powered ways of working that gives them easy access to more autonomy, flexibility and earning power. Upwork is uniquely positioned to capitalize on these massive work trends. We are delivering new and exciting ways for businesses to access the expert global talent and work outcomes they need and for highly skilled professionals to find lucrative work opportunities and grow their independent Last year was a year of transformation for Upwork. We achieved a record performance in the face of a challenging macroeconomic environment We optimized the organization to increase efficiency and execution velocity. Creating a leaner, more agile company that is moving faster and operating more profitably than ever before.

We gained market share and substantially out outperformed the incumbent staffing industry, a testament to the inherent advantages of our business model, the resilience of our platform and Upwork's industry leading innovation and scale. We grew revenue 12% year over year in 2024 compared to an estimated 9% year over year decline the broader staffing industry. This was the sixth consecutive year of double digit growth outperformance for Upwork compared to the staffing industry and we expect the strategic moves we made in 2024 to fuel our continued industry outperformance this year. 2025 will be a year of accelerated execution around our focused portfolio of growth catalysts. AI, enterprise, and ads and monetization.

I'll discuss each of these catalysts and how they load the spring for 2026 setting us up for long term success. First, AI. We've rapidly unlocked demand for AI related work on our platform. GSV from AI related work grew 60% year over year in 2024. Lifted by subsets of AI work like prompt engineering, which was up 93% year over year in the fourth quarter. AI related work is substantially higher paying. With freelancers working on AI related projects, earning 44% more per hour than those working on non AI related projects across the platform in 2024. And the number of Upwork clients engaging in AI related projects grew 42% year over year in 2024, an encouraging signal about the ability of our model and the talent on Upwork to continuously address critical skill gaps and business needs at the most advanced technology frontiers. We're also leveraging AI on our platform to underpin the evolution of predictive and delightful conversational customer experiences. In 2024, we improved customer productivity, engagement and work outcomes with Ooma, Outworks Mindful AI. For example, more than 70% of new clients are opting into using our Ooma powered job post generator. And its use as increasing job post activity job post quality and job fill rates For example, our high value jobs from new clients are filling at an 8% higher rate since the introduction of Ooma.

We added additional capabilities to Ooma over the course of 2024, such as proposal writing for talent, which lifted bid volumes by 2.5%. Our fourth quarter acquisition of objective dot ai and AI native search as a service company, is already enhancing our search and match results helping us end the year with all time high fill rates. As we accelerate execution of our AI roadmap in 2025, Ooma and our other AI innovations will continue to drive our flywheel with even better matching experiences, more productivity for customers, and higher quality work outcomes. Second, enterprise. In Q4, we outperformed our enterprise targets. We which was one of the main reasons for our overperformance in the quarter compared to our overall revenue guidance.

We saw increased engagement from retained customers in the quarter. With GSV per active enterprise account growing year over year for the first time in recent quarters. Managed services revenue also grew 12% year over year in 2024, reflecting increasing demand for delivery of fully managed work outcomes amongst some of our largest clients. Overall, Enterprise was a $107,000,000 business for us in 2024, growing 4% year over year against an incredibly challenging macroeconomic environment in which enterprise companies were trimming budgets across the board. We have taken further steps to capture the enterprise opportunity with the announcement of Upwork Business Plus in October. Business Plus is a premium plan that provides a smoother glide path for larger clients is closing the gap between our current marketplace and enterprise offerings. The launch of Business Plus is unlocking a higher velocity approach to the enterprise market with both sales and self-service channels working in tandem to activate and retain high value clients. We acquired over 1,000 active users of Business Plus, since launch, are seeing higher conversion rates of clients using Business Plus moving from registration to job post, and registration to project start when compared to our overall marketplace clients.

Business Plus is just one of multiple expansion opportunities underway for us to take increased wallet share in enterprise including ongoing product work and integrations with several partners, as we pursue new growth opportunities. Finally, our ads and monetization business continued to provide a substantive revenue tailwind while enhancing marketplace quality, efficiency and take rate. Ads and monetization revenue grew 51% year over year in 2024. With Freelancer Plus revenue increasing 58% year over year as we further augmented the value of that subscription package for talent. We continue to introduce new ads and monetization products and capabilities and make our existing options more effective for customers. We expect ad to monetization to drive continued take rate increases in 2025, albeit at a more modest pace as we let changes made in 2024 continue to settle and optimize current ads and monetization products. 2024 was a transformational year for Upwork as we injected further discipline and agility into the business. 2025 will be marked by accelerated execution, as we build on last year's progress. Executing with the speed of a startup, and the scale of a market leader to deliver record profitability now and durable growth in the years ahead.

This year, we intend to gain further market share from traditional staffing firms, leveraging our competitive edge as a source for the most in demand talent, including those with AI skills, and notching bigger wins for our enterprise business. We are investing in AI innovation to rapidly reimagine the way our business operates. Every corner of our platform experience and how our customers achieve outcomes. With our continued advances of Ooma as an always on work agent and integration of objective AIs AI first search technology serving as prime examples. These accelerated priorities combined with the inherent size [indiscernible] and yield advantages of our business will allow us to continue to lead our category. As we build the future of human and AI powered Upwork, we are excited about the strategic plan we are rapidly executing to deliver a powerful combination of growth, profitability and shareholder value in the quarters and years ahead. With that, I'll turn the call over to our CFO, Erika Gesser. Thanks, Hayden. Upwork finished 2024 in a position of strength within a tough operating environment. Our pace of execution continues to accelerate and despite the headwind in environment of the past couple of years, our financial position has never been stronger.

For the full year and the fourth quarter of twenty twenty four, delivered record revenue and profitability and our growing free cash flow profile and strong balance sheet even as the operating environment for our industry remains challenging and unpredictable. The strong profitability characteristics of our marketplace model give us confidence that we will continue to increase margins and generate value for our customers and shareholders. While investing in growth over the next few years. We have been building the growth levers Hayden just outlined to be catalysts for our business over the medium to long term. And when macroeconomic conditions improve, these catalysts will be additional growth drivers As we head into 2025, our outlook reflects our caution with regard to the current macroeconomic environment. While some of the indicators we watch for our business such as the JOLTS report and other macro data showed signs of stabilization in Q4.

They remain at multiyear lows. Historically, these indicators tend to have a six to nine months lag effect on our business. The current macro uncertainty makes us cautious about the outlook for 2025. But despite that, Upwork continues to perform well, and we are executing across every area of our business.

Now on to our results.

As I mentioned, we are ending the year with record high revenue and profitability. Our gross margin was 77.7% for Q4, and 77.4% for the full year 2024. Adjusted EBITDA margin was 26.2% for Q4. And 21.8% for the full year 2024. Both all time highs. Our adjusted EBITDA margins have expanded by 26 points in the last eight quarters. And we remain on track to hit our five year 35% adjusted EBITDA margin target. Revenue grew 4% year over year to $191,500,000 in the quarter, and 12% for the full year to a record 769 point dollars above our previous guidance and driven by stronger than expected engagement from retained enterprise and marketplace clients.

When normalized for the Sunday effect, Q4 revenue growth was 8% year over year.

As a reminder, GSV and revenue growth rates were impacted by fewer Sundays in the fourth quarter in 2024 versus 2023. Excluding the Sunday effect, GSV declined 3.6% year over year in Q4, and has been relatively stable for three quarters now following the top of funnel pressure we experienced in the second quarter.

In Q4, we drove better than expected performance across both our marketplace and our enterprise business units.

Fourth quarter marketplace revenue was $163,700,000 a 4% increase compared to $157,500,000 in the fourth quarter of twenty And we continue to grow our enterprise business in a challenging market.

With total enterprise revenue increasing 5% year over year to $27,800,000 in Q4. And 4% year over year to $107,200,000 for the full year. As I mentioned last quarter, Business Plus is reported as marketplace revenue. And we expected our traditional enterprise plan deal number to decline in the fourth quarter, as we shifted our focus more strategic accounts.

During the fourth quarter, we closed 21 traditional enterprise deals.

Managed services revenue grew 8% year over year for the fourth quarter and 12 percent $59,400,000 for the full year. Reflecting steady demand for outcome based delivery of work, and our focus on expanding share of wallet amongst our largest enterprise clients. Our active client base at the end of twenty twenty four was 832,000. Reflecting top of funnel weakness experienced earlier in the year. Our average spend or GSV per active client showed continued strength in the fourth quarter. Increasing sequentially across every business segment for the second consecutive quarter. We are very pleased with this progress, which is a reflection of the substantial customer experience improvements we've invested in over the past several quarters. Including the launch of Ooma and the AI enablement of our platform. Our marketplace take rate was 18.1% in Q4 twenty twenty four, compared to 15.9% in the fourth quarter of twenty twenty three driven by pricing improvements and continued growth in our ads and monetization business.

In 2025, we expect more modest take rate accretion, driven by the ongoing growth in our ads and monetization businesses rather than wholesale pricing changes. We continue to focus on introducing new and innovative ways to bring value to our And we expect to continue to launch new experiences that will drive meaningful take rate in 2026 and beyond. Non GAAP gross margin reached a record high of 78 as we continue to execute disciplined cost management across every of our business. Non GAAP operating expense was $102,700,000 in the fourth quarter. For the full year, non GAAP operating expense was $442,300,000 57% of revenue a nine percentage point improvement over 2023. This reflects our continued focus on cost management and we expect to see additional cost savings in our operating expenses in 2025 as the actions taken at the end of last year flow through to our full year results. Adjusted EBITDA was $50,200,000 in the fourth quarter, representing adjusted EBITDA margin of 26.2%. Adjusted EBITDA in the fourth quarter excludes the impact of a $19,200,000 charge associated with the operational realignment that we announced in October. For the full year, adjusted EBITDA was a record 100 and and well ahead of our guidance range of $155,000,000 to $159,000,000 reflecting our commitment to prudent cost management and profitable growth.

In the coming years, we will continue to raise the bar on our yield expectations for this business. We reported GAAP net income of $147,200,000 for the fourth quarter. Which included a $140,300,000 tax benefit due to a valuation allowance release. Excluding this benefit, we reported non GAAP net income of $42,400,000 for the fourth quarter.

For the year, non GAAP net income was $147,100,000 a historic Stock based compensation of $68,400,000 in 2024 declined 8% from the year prior, and was well below our guidance of less than $20,000,000 per quarter for the year. This decline is a result of the proactive steps we have taken to reduce stock based compensation.

These actions will have a lasting benefit on our recorded stock based compensation and GAAP profitability. Free cash flow for the fourth quarter was 34,700,000.0 including the impact of restructuring related charge of $17,100,000 Excluding this charge, free cash flow was $51,800,000 an all time high. We generated $139,100,000 in free cash flow in the full year, which we expect to strategically use to drive long term shareholder value by supporting the development of our business and share buybacks in 2025. Cash, cash equivalents and marketable securities were approximately $622,000,000 at the end of the fourth quarter. Now turning to guidance. For the first quarter of twenty twenty five, we expect to produce revenue in the range of $186,000,000 to $191,000,000 For adjusted EBITDA in the first quarter, we are guiding to a range of $46,000,000 to 50,000,000 which represents an adjusted EBITDA margin of 25.5% at the midpoint of the range. Our disciplined execution in 2024 gives us high confidence that we will make strong and steady progress on our 35% margin goal over the next few years. While investing in important growth levers that will reignite top line growth in our business. For the full year 2025, anticipate revenue between $740,000,000 and $760,000,000 We are investing in growth catalysts including the continued AI enablement of our platform the advancement of premium products like Business Plus, and new strategies in enterprise and ads and monetization which we expect to bear fruit in 2026.

Our pace of execution and the multiple growth levers that we have us confidence that we will resume revenue growth next year. Stock based compensation is expected to be approximately $15,000,000 per quarter in 2025.

A significant reduction to 2024 levels.

We reduced stock based compensation in 2024 and our results for the full year were well below our guidance range reflecting our disciplined approach to SBC and our reduction in force. We have taken proactive steps to adjust the balance between stock based and cash and this will result in beneficial trends on stock based compensation going forward. As a result of our ongoing and the strength of our business model, we expect our full year adjusted EBITDA will be in the range of $180 to $190,000,000 dollars or 25% adjusted EBITDA margin at the midpoint.

Our ability to meaningfully expand margins even in a tough operating environment reflects our commitment to profitability and driving shareholder value. We expect Q1 to be the high point for adjusted EBITDA margin in 2025, as we make some minor additional investments in growth levers throughout the year.

We expect full year 2025 non GAAP diluted EPS to be between $105 and 110 up from our 2024 results.

For the full year, we expect weighted average shares outstanding between $138,000,000 to $142,000,000 excluding any potential impacts from stock repurchases. A bit more on our share count outlook as it relates repurchase authorization and capital allocation strategy. Given the durable profitability and strong cash generation of our business, we have a capital allocation strategy in place that is intended to fully offset dilution from stock based compensation through stock repurchases. And with continued confidence in our ability to execute on our long term plan, we intend to opportunistically utilize share repurchases to reduce our total share count over time. I'll close by saying that we are excited about the opportunities for this business and we are very proud of our ability to execute strongly this challenging environment. 2024 was a record year for Upwork in terms of revenue, GAAP net income and adjusted EBITDA. We ended the year with all time high adjusted EBITDA margins, and we are well on our way to our 35% adjusted EBITDA margin target. We have been hyper focused on cost discipline and have successfully taken the opportunity to expand our profitability. We delivered growth well in excess of traditional staffing firms and we continue to take market share from them.

Looking ahead, we are investing in the right growth levers that we expect will pay off in accelerated GSV and revenue growth within even greater velocity when the macro headwinds subside.

As always, I want to close by thanking our incredible team at Upwork for their contributions this quarter, and their unparalleled creativity, focus and pace of execution. With that, we'd be happy to take your questions.

Thank you. Our first question will come from the line of Maria Ripps from Canaccord. Your line is open.

Great. Thanks so much for taking my questions. First, just in terms of your revenue guidance, it looks like your full year outlook implies modestly higher revenue declines after Q1. Can you maybe just talk about some of the dynamics sort of driving that?

Yes. Sorry, Maria. Thanks for the question. Obviously, 2024 was a really record year for us. We achieved all time highs in revenue adjusted EBITDA. But as we know, we as a business have encountered sort of cumulative years of macro headwinds and And right now as we enter 2025, I'd say that the dynamics on the top of the funnel haven't really changed unfortunately. It's important to note, of course, also that there's a sort of nine months lag in our business when When the macro starts to change, And so there's a lot of uncertainty out there.

And where our 2025 guidance reflects that.

Got it. That's helpful. And then secondly, appreciate all the all the detail on Ooma. But can you maybe share a little bit more color on AI and impact on your business, especially kind of in light of the recent industry developments? And I guess what are some of the building blocks to perhaps accelerate AI related GSV spend on the platform from 6% you reported last year?

Sure, Maria. We are really excited about the advancements in AI and all of the new technology that's coming forward at such an incredible pace. [indiscernible] we see that Upwork really benefits from this broader AI trend. Our platform is infinitely flexible. And what we've seen is that it shapes shift to whatever customer demand for work looks like, including whatever combination of humans and technology are working together to deliver great outcomes for customers. In the past, we've seen Upwork shape shift very naturally and rapidly. As work itself has evolved. So if you look back to the early 2000s, we had no social media managers or marketers then.

Before the launch of the iPhone, there were very few mobile developers on our platform. But those roles and categories of work today are thriving on our platform because Upwork grew rapidly similar shape shift thing as AI is evolving with the talent mix on Upwork, really being remade before our eyes as AI skills are emerging.

Is evident from the GSP that we saw in profit sharing growth 90% in Q4, the AI Way to Work growing 60% year over year in 2024, And this shift is really happening across not just the AI categories of we report on, but also in all 125 categories and 10,000 still areas where workers are really adopting these new technologies and improving their value proposition to customers delivering better, faster and more compelling work to customers.

At the rate of these technology changes. So this is a very positive trend for us. We're clearly benefiting already and we're excited about what this unlocks even as we ourselves are innovating on our own platform with the launch of Ooma and the AI capabilities that Ooma has were advanced over 2024 and coming forward even more in 2025. So this is a fun and exciting thematic for us.

Great. Thank you, Hayden. Thank you, Erica. And that's very helpful.

Our next question comes from the line of Andrew Boon from Citizens. Your line is open. Thanks so much for taking my questions. I wanted to go to marketplace take rates. There was a sequential decline from 3Q and 4Q.

Can you guys just help explain that? And then talk about the trajectory of marketplace take rates as we think about 2025? So the reason reason to think that that would step down again or should we see more stability there?

And then thinking more broadly about Ooma and potential to improve liquidity on the platform. Can you just speak to that What does AI unlock as you basically improve the contextualization of matching freelancers to demand? Thanks so much. Hey, Andrew. I'll take the pay rate question first.

Yes, when we reported Q3 results, we actually did give an kind of have some effect on the sequential take rate. Accretion. But that's one time in nature. We've been running some business on the platform and we fully expect take rate to continue to grow as we go into 2025. That be it albeit at a much more modest rate than of course the two sixty basis points that we saw in 2024. We do take rate overall, we have a a lot of headroom to go But the strategies that we do within per take rate Take time to test and to learn and to release on the platform. So '25 should be sort of a modest year, but we fully expect that some of the kind of promising take rate strategies that we've got that we're in development right now will be ready to launch in kind of late twenty twenty five and early twenty Andrew, on the side of Ooma and what it unlocks through better matching, let me give you a little color there. So our ability to invest into the AI somatic and launch AI Upwork Companion Ooma last year in April and then enhance the capabilities over the course of the year including with our October release is a big differentiator.

The way it attracts and really drives better matching on the platform is as an example, when we launched Ooma capabilities with the job post generator, we've seen tremendous adoption of that more than 70% of new clients. Are using the Ooma Power job post generator, which which is then turning into more job post per client, it's turning to more job post quality, so better quality post coming to our marketplace. And is increasing our fill rate.

Matching specifically and fill rates specifically are moving because of things like the quality of the posts that are being written and on the other side of the equation freelancers who have adopted Ooma with the proposal writing capability are actually bidding at a higher rate. So their bid volumes are up 2.5%. So in the first phase of this work, we've basically been enhancing core matching components of our ecosystem with Ooma capabilities We're seeing the adoption. We're seeing that translate into gains on things like 8% of our 8% higher fill rates on our highest value jobs for new clients, which is again another great outcome of this. In the second phase of work, what you're going to see from us is Ooma, the Upwork companion evolving much more into a fully blown AI agent. And that's where Ooma will be able to take on even more tasks and work from our customers that they can offload to Ooma to execute ORMA at work. But we've already seen the wins from the first basis of this work and are excited about how we're accelerating that with the acquisition we made last year and with the roadmap that we have ahead.

Great. Thank you.

Next question will come from the line of Bernie MacTernan from Needham. Your line is open.

Hi, this is Stefanos Chris calling in for Bernie. Thanks for taking our questions. Just wanted to ask on the $60,000,000 of cost savings. I think they were announced mid Q4.

So should be more room in 2025. What areas can we expect to see those? And then also mentioned some minor investments through $25,000,000 Can you also just provide some more color there?

Yes, sure. When we announced the cost reductions in October of of last year, we outlined them they were across our business.

We really took several quarters to think through the cost reductions that we made. And really an operational realignment of the business. Precisely is aware of their focus for on the enterprise business and the [indiscernible] new bifurcated strategy that we've got focusing on our largest enterprise accounts for acquisition launching Business Plus on the marketplace, which of course opened up part some of the enterprise value prop to our marketplace customers. That has greatly reduced both our cost to acquire and our cost to serve on the enterprise side. And then we did also rationalize our R and D portfolio and really take a much more focused approach to R and D. G and A has relatively lesser benefits on a year over year basis than those two categories.

However, we do see it longer kind of longer term opportunities in G and A as well.

And what was the second question? [indiscernible] [indiscernible] In terms of the investments in 2025, this is really the three kind of growth catalysts that investment areas that Hayden outlined on the call.

We're very, very focused on additional investments in [indiscernible] and in the advancement of our enterprise strategy, so some minor investment there. But these are relatively minimal and we'll just have a little bit kind of slightly lower margin in Q2 and Q3 versus Q1.

Got it. Thank you. One moment for next question. Our next question comes from the line of Brad Erickson from RBC Capital Markets. Your line is open.

Hi, thanks for taking the questions. First for Erika, I guess with the GSV declines you've been seeing lately, obviously, you mentioned kind of no changes to the top of the funnel headwinds is a lot of what's behind that.

But maybe speak to things that might be in your control for trying to get that GSP back to growth versus what's out of your control. And then second for Hayden, you guys are talking about contemplating call it other products and services that could expand take rate over time. Wonder if you just could expand on that a bit. Obviously, we have ads and managed services and then the newer launches, like Business Plus. Just curious to learn maybe a bit more about some of the adjacencies where you see opportunities for that as a driver?

Deborah, thanks for the question. In terms of GSV, [indiscernible] We are seeing some ongoing top of funnel weakness that kind of we highlighted last year into 2025 and that gives us some caution on our outlook That said, we have some very positive signals in our retained client base.

In our enterprise customers Q4 saw increased engagement GSV for active enterprise accounts increased 2% year over year in the quarter.

And that's after multiple quarters of negative growth.

We also saw our overall retained client base grow 9% [indiscernible] increased across all business segments in the quarter for the second quarter in a row. So really pleased with some of the dynamics we're seeing under the covers there. And in terms of what we can control, we've outlined the kind of strategic investments we're making. I would add to that that in terms of our ads and monetization strategy, we have multiple take rate strategies that we can deploy and including some that are very GSP beneficial like the Business Plus strategy of launching this take rate accretive product.

With enhanced value proposition on the marketplace. And there's more to come there we develop kind of new strategies, new tiers for this, going into 2026.

Sure. And on the products and services and on the take rate We grew take rate two sixty basis points in 2024 to an all time high of So we feel good about the pace of our execution and expansion in this area. And are taking, of course, a more measured approach this year there is a big portfolio of opportunity here in a long run way.

So some of the specific opportunities for us are around first of all, subscriptions.

Launched the Business Plus subscription last year and today we have basically one subscription [indiscernible] on the marketplace upgrade side for clients and one on the future side. So there's more opportunity for us to both enhance those plans, the value prop, continue to refine pricing of those plans and add more subscription tiers over time. Another big opportunity for us is around our current advertising products. Just in Q4, we launched some client side advertising products for the first time that were new. There's more things we can do because we have so much audience inside of our marketplace on both the client side [indiscernible] There's more runway there as well. The final thing I'd mention is there are places where we can monetize kind of ad hoc value propositions and paid services. Either offered by us or our third party partners. We've done a little bit of experimentation with this to date, but certainly it's not something that is mature at this time and so there's a runway of opportunity there. So when we look at all of this together, we feel great about what the opportunity is ahead. Even though we're going to be more in some of the development phase on some of these things in this year and take the opportunity for our customers to absorb some of the price changes we've made over the last one point five years.

Got it.

That's great.

Next question comes from the line of Josh Chan from UBS. Line is open.

Hi, good afternoon. Thanks for taking my questions. I guess on the enterprise side, it sounds like that things are turning corner a bit there. So I was wondering if you could give a little bit more color on why you think you're seeing the improvements that you are and then kind of what's driving the improved trajectory there? Thank you.

Sure, Josh. I'd say we've been focusing more of our resources in the enterprise area on our top biggest clients they're really looking to expand wallet share with these customers. That was part of the focus and really organization work we did in Q4 and that is certainly paying off, which I would note is remarkable given the amount of change that the team absorbed the fourth quarter. We've also seen just as kind of signifiers here in our managed services offering, continues to really resonate with customers. It grew 12% year over year in the quarter. We saw higher year end spend in the quarter in terms of customers kind of running through the end of the year and wanting to spend more with us as the year was closing out. And then we also saw one trend that was interesting our GSE per active enterprise account actually did grow year on year on year basis for the first time in recent So we feel good about where this business is as we enter this year. Building on that momentum and the Business Plus side of things where again there's a lot of activity happening, a lot of clients in the funnel, again, this is kind of a year where we're building into these new strategies, really expecting bigger growth for us in 2026 and beyond.

Great. Thanks for the color there. Maybe one on margin. I guess you achieved 26% margin in Q4.

With not much help probably from the streamlining initiatives. So I guess was there anything one timey there or I guess could there be some upside what you're guiding for $25,000,000 because of the flow and fuel of the cost savings in 2025?

Thanks for the color.

Thanks, Josh. So in Q4, yes, I mean, we we actually executed a little bit faster than we expected to in some of the cost savings in Q4 to get to that 26% margin. In 2025, our guide is our guide for at this point. I think we are constantly looking at cost optimization opportunities in this business and we are obviously very, very committed to the kind of margin progress that we've talked about in growing margins each and every year to the 35%. So So we do see additional cost opportunities across the business. They're a little bit longer term in nature. So by and large, we expect this to hit 2026. I would just remind you as well that we did make the objective acquisition at the end of Q4. And that also has a slight impact on offset in R and D in 2025.

That's right. That makes sense. Thank you both for the color.

Next question comes from the line of Rohit Kulcarini from Roth Capital Partners. Your line is open. This is Jared on for Rohit Kulkarni.

How would you anticipate your capital allocation philosophy to evolve now that you might be generating $25,000,000 to $30,000,000 in free cash flow every quarter going forward? And secondly, from an end market standpoint and with the macro stabilization seen in Q4, how would you characterize your visibility and your confidence in annual guidance? Thank you.

Sure.

On capital allocation, would say overall, our capital allocation strategy is to very judiciously invest in this very focused set of organic growth on the call. But you're right, as we've really accelerated the profitability and free cash flow gains in this business, We're now able to drive long term shareholder return with a very proactive capital allocation strategy. So So we have now a track record of taking action on these smaller tech and talent acquisitions. And so we'll continue to look for M and A to enhance our roadmap and accelerate our strategic path as a market leader But and lastly, I'd say we're very, very focused on returning capital shareholders. 2024, we deployed our first ever $100,000,000 share repurchase that we used 72% of our free cash flow last year. To repurchase shares.

Going forward, we intend to fully offset dilution from stock based and we also plan to opportunities to introduce our share turnover time. In terms of visibility and the confidence in guidance given the macro, Yes, we talked a lot about the macro. I think even this morning inflation worries point to the fact that we won't see unfortunately interest rates coming down anytime soon. We're really focused on what we can control and we're very, very confident in the guidance that we've given that we should be able to perform as long as the macro kind of remains as it is. If there are shocks in the system, of course, that would affect all businesses. That said, if the macro were to start and to improve, of course, we would expect that our business would follow that on a kind of six to nine month lag.

Our next question is from the line of John Beaud from Jefferies. Your line is open. Thank you. This is John again from Brent Thiel at Jefferies. A couple of questions. First, I want to see if you could maybe talk about what you saw in terms of linearity on month to month trends. And related to them, I don't know if you saw any pause or acceleration around elections or inauguration either positive or negative. And then second one on the numbers, a big step down in sales and marketing in Q4. And I guess there was post restructuring, but I'm wondering if there was any other factors behind that because they had been running over $40,000,000 for five quarters in a row? Thank you. [indiscernible] of the month to month linearity, I would say that broadly our month to month trends in Q4 and coming into Q1 have followed our sort of normal seasonality. We did see some unexpected strength as we've outlined in towards the end of Q4 really in our GSE for active client, both like I said, both on the enterprise and on the marketplace side. So we've seen growth in both both business units.

And that's kind of sequential growth that we haven't or year over year growth that we haven't seen in several quarters.

But I don't think there's anything particularly of note. In terms of the impacts of the the election and other things. We haven't seen a particular change in behavior within our client base coming from that And I think it remains to be seen what will happen given all the pace of the pause decisions coming out of an administration. And then on the big step down for sales and marketing, I mean this really is the cost reductions that we talked about focused on the enterprise business And we also did take some cost reductions. We talked about this on the Q3 call.

We reduced non working marketing spend have not reduced spend on performance marketing, which remains a good a good channel for acquisition channel for us and a high ROI channel.

Thank you.

Thank you. Next question comes from the line of Marvin Fong from BTIG. Your line is Great. Thank you for taking my questions. Pretty much all been asked here. I'd just like to maybe ask one on that increase we're seeing in the GSV per client and could you maybe break that down a step further in terms of what the components driving that? Is it hours per project, hourly rate? And relatedly, any are you kind of assuming whatever you're seeing in terms of trends kind of persisting in 2025 or what sort of underpinning your expectations for your guidance with respect to those items? Thanks.

Sure. In terms of drivers, we have not seen an increase in hourly rate. That's been consistent over the last couple of years. And I think that that's very much kind of a macro part of the macro headwind. I would note that there are certain categories on our platform including our very highest growth AI category, that do get a higher rate within that category. So AI work gets about a 44% wage accretion versus non AI work on the platform. So to the extent that that continues to grow as it has and be the fastest growing category in the platform, we would just continue to see some benefits there. Now for the remainder of the year, like I said, given the macro headwinds, the multiple years of macro headwinds, that we've been enduring we are looking with caution just simply because I think the two the macro environment. So right now, I think we're looking at relatively steady GSV per active client going forward for the rest of the year. And also you have to take into account we do have seasonality in our business with Q2 and Q3 being relatively lower than Q1.

Got it. Thanks so much, Erica. Appreciate it.

Got it. Thank you.

This concludes our Q and A for today.