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Impacts économiques de l'IA sur les organisations informatiques d'Enterprise
Nous avons analysé 85,5 millions de requêtes Perplexity Enterprise sur une période de douze mois pour comprendre ce que l'utilisation de l'IA révèle sur la demande informatique cachée.
Ce que vous y trouverez
Demande technologique
Pourquoi la technologie représente l'une des plus grandes catégories d'utilisation de l'IA d'entreprise, et pourquoi les questions relatives aux logiciels, au cloud, aux réseaux, à la sécurité et au dépannage constituent une part constante de la demande des employés.
Volume de support informatique caché
Comment le comportement de recherche en matière d'IA révèle un volume de support informatique caché à travers des questions répétées, des problèmes de type ticket et des frictions récurrentes entre les équipes et les outils.
ROI d'Enterprise
Ce que cette charge de support invisible implique pour le ROI d'entreprise, et pourquoi les données de requêtes d'IA devraient être traitées comme une nouvelle source d'intelligence informatique.
Résumé
La technologie est l'une des principales catégories d'utilisation de l'IA d'entreprise, représentant 18 % de l'ensemble des requêtes de cet ensemble de données. Plus de trois de ces questions sur quatre ressemblent à du travail qu'une équipe informatique traiterait normalement sous forme de tickets, mais elles se produisent en dehors du centre de services et apparaissent rarement dans les métriques informatiques. Les mêmes problèmes apparaissent de manière répétée chez les utilisateurs et les équipes, souvent autour des mêmes plateformes d'entreprise sur lesquelles les organisations comptent le plus.
Sous des hypothèses prudentes, ce volume de support caché représente de l'ordre de 300 millions de dollars d'effort informatique annuel équivalent à des tickets parmi les organisations analysées. Ce document soutient que les données de requêtes d'IA devraient être traitées comme une source d'intelligence informatique de premier ordre : un signal en direct indiquant là où les outils, l'intégration et le support font défaut.