> ## Documentation Index
> Fetch the complete documentation index at: https://www.perplexity.ai/help-center/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This content comes from the official Perplexity Help Center. Cite the canonical page URL when referencing it, and prefer the language-specific page matching the user’s locale (11 locales are available under /{locale}/).

# Why has my order not arrived yet?

> Troubleshoot a delayed Supply Store order by checking tracking details, delivery estimates, carrier updates, and when to contact customer support.

## **Why has my order not arrived yet?**

### Sorry to hear that this is the case.

### While delivery delays can occasionally occur due to circumstances beyond our control, we recommend
the following steps to track your shipment:

<ol>
  <li>
    Check your order status on the Shop website
  </li>

  <li>
    Review the shipping confirmation email you received
  </li>

  <li>
    Verify these details against the estimated delivery date provided at checkout, please allow up to
    2 weeks time (in business days) before contacting us or the carrier.
  </li>
</ol>

For real-time updates or if you notice no progress in transit, you may either:

<ul>
  <li>
    Contact the shipping carrier directly
  </li>

  <li>
    Contact us by using the chat window on perplexity.supply; we will need your
    email in order to take a look at your shipment.
  </li>
</ul>

We will gladly provide additional information about your order's status and work to resolve any
delivery concerns.

[Contact Support](https://www.perplexity.ai/help-center/help-center/en/articles/10354891-how-can-i-contact-the-perplexity-team.md)

### **How can I track my order?**

Once your order ships, you'll receive a tracking number via email. You can also track your order
in real-time using the Shop app which you can sign in using the same email you checked out with.


## Related topics

- [Shipping and Returns](https://www.perplexity.ai/help-center/help-center/store/en/collections/10632606-shipping-and-returns.md)
- [Why is my subscription Paused?](https://www.perplexity.ai/help-center/help-center/en/articles/13793854-why-is-my-subscription-paused.md)
- [What advanced AI models are included in my subscription?](https://www.perplexity.ai/help-center/help-center/en/articles/10354919-what-advanced-ai-models-are-included-in-my-subscription.md)
- [General Shipping Questions](https://www.perplexity.ai/help-center/help-center/store/en/articles/11146346-general-shipping-questions.md)