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MI ekonomiskā ietekme uz Enterprise IT organizācijām
Mēs analizējām 85,5 miljonus Perplexity Enterprise vaicājumu divpadsmit mēnešu laikā, lai saprastu, ko MI lietojums atklāj par slēpto IT pieprasījumu.
Ko tas ietver
Tehnoloģiju pieprasījums
Kāpēc tehnoloģijas ir viena no lielākajām enterprise MI lietojuma kategorijām un kāpēc programmatūras, mākoņdatošanas, tīklošanas, drošības un problēmu novēršanas jautājumi veido stabilu darbinieku pieprasījuma daļu.
Slēptais IT atbalsta apjoms
Kā MI vaicājumu uzvedība atklāj slēpto IT atbalsta apjomu, izmantojot atkārtotus jautājumus, pieteikumiem līdzīgas problēmas un periodisku berzi starp komandām un rīkiem.
Enterprise ATS
Ko šī neredzamā atbalsta noslodze nozīmē Enterprise ATS un kāpēc MI vaicājumu dati būtu jāuztver kā jauns IT izlūkdatu avots.
Kopsavilkums
Tehnoloģijas ir viena no vadošajām enterprise MI lietojuma kategorijām, kas veido 18% no visiem šīs datu kopas vaicājumiem. Vairāk nekā trīs no katriem četriem šiem jautājumiem līdzinās darbam, ko IT komanda parasti risinātu kā pieteikumus, tomēr tie notiek ārpus servisa dienesta un reti parādās IT metrikās. Tās pašas problēmas atkārtoti parādās dažādiem lietotājiem un komandām, bieži vien saistībā ar tām pašām enterprise platformām, uz kurām organizācijas paļaujas visvairāk.
Saskaņā ar piesardzīgajiem pieņēmumiem šis slēptais atbalsta apjoms analizētajās organizācijās veido aptuveni 300 miljonus dolāru gadā IT pieteikumu ekvivalentā. Šajā dokumentā tiek aizstāvēts viedoklis, ka MI vaicājumu dati būtu jāuztver kā pirmās šķiras IT izlūkdatu avots: tiešsaistes signāls par to, kur rīki, ieviešana un atbalsts nav pietiekami efektīvi.