How to Fix a PS5 Disc Insertion Problem

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Introduction
Step #1: Check Disc Orientation
Step #2: Clean and Test Discs
Step #3: Manual Disc Removal
Video Troubleshooting Guides
Final Troubleshooting Tips for PS5 Disk Insertion Issues

How to Fix a PS5 Disc Insertion Problem

Curated by

jenengevik

3 min read

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PlayStation 5 users may encounter issues with their console not accepting discs, a problem that can stem from various causes ranging from software glitches to hardware malfunctions. As reported by multiple sources, this frustrating issue often requires troubleshooting steps such as restarting the console, cleaning the disc, or performing a system update to resolve.

Step #1: Check Disc Orientation

When encountering disc insertion problems with a PlayStation 5, it's important to start with basic troubleshooting steps. Here's a quick guide to the initial actions you should take:

Step	Action
1	Ensure correct disc orientation (label up for horizontal, label left for vertical position) 1
2	Restart the PS5 from Safe Mode (hold power button until two beeps, select "Restart PS5") 1
3	Perform a hard reset (turn off PS5, unplug for 30 minutes, then restart) 1
4	Clean the disc with a soft, clean microfiber cloth 1 2
5	Try a different disc to isolate the problem 1 3
6	Check for and install any available system software updates 4 3

If these initial steps don't resolve the issue, you may need to consider more advanced troubleshooting or seek professional assistance. Remember that inserting non-compatible discs or using excessive force can damage your console's disc drive

4 sources

Step #2: Clean and Test Discs

If basic troubleshooting steps don't resolve the disc insertion issue on your PS5, you can try more advanced solutions. Here's a list of additional steps to attempt:

Clear the system cache and rebuild the database in Safe Mode
1
Reset PS5 to default settings (this won't delete games or saved data)
1
Rotate your PS5 to a different orientation (horizontal vs. vertical) and try inserting the disc again
1
Use compressed air to clear any debris from inside the disc drive
2
If possible, test the PS5 with multiple discs to determine if the issue is disc-specific or console-related
3
Check for and install any pending system software updates
1
As a last resort before seeking repairs, perform a full system reset (note: this will erase all data)
4
2

If these steps don't resolve the problem, it may indicate a hardware issue with the disc drive. In this case, contacting PlayStation support or visiting an authorized repair center is recommended, especially if your console is still under warranty.

4 sources

Step #3: Manual Disc Removal

When basic troubleshooting and disc cleaning don't resolve the issue, more advanced steps may be necessary to address PS5 disc insertion problems. Here's a table outlining the next level of troubleshooting:

Step	Action
1	Clean the disc drive using compressed air or a dust blower 1 2
2	Manually remove a stuck disc (if applicable) 2
3	Reset PS5 and reinstall system software 3
4	Open and clean the console's internal components (if comfortable) 4 5
5	Contact PlayStation Support or seek professional repair 3

It's important to note that opening the console may void the warranty, so proceed with caution. If these steps don't resolve the issue, it may indicate a hardware problem requiring professional attention. Always ensure you're using compatible, clean discs and avoid forcing discs into the drive to prevent damage

5 sources

Video Troubleshooting Guides

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Final Troubleshooting Tips for PS5 Disk Insertion Issues

If you've exhausted all troubleshooting steps and your PS5 still won't accept discs, it may indicate a hardware issue with the disc drive. At this point, it's advisable to contact PlayStation Support for professional assistance, especially if your console is still under warranty

. Attempting to repair the disc drive yourself could potentially void the warranty and cause further damage. Remember that prevention is key - always handle discs with care, store them properly, and avoid exposing your console to extreme temperatures or moisture

. If your PS5 is out of warranty, a disc drive repair through Sony may cost approximately $242, including tax. This is often more cost-effective than opting for third-party repairs. The complexity of the PS5 disc drive's integration with the console makes professional repair a safer option. Disc drive reading errors can arise from various issues such as incorrect disc orientation or stuck discs within the disc slot. The PS5's disk drive slot is designed to handle Blu-ray disks, and any mishandling can lead to reading errors. Regular disk checks and ensuring proper disc insertion are essential to avoid complications. Handling physical discs, including game discs and movie discs, with care is crucial. Maintaining the PS5 disc drive's reading rates and avoiding disc reading issues can be achieved by properly managing disk copies and ensuring the correct use of the disc slot