Telehealth platforms offer a range of features that enhance the delivery of healthcare services remotely. Key features include:

• Video Conferencing: Secure, high-definition video conferencing allows patients to consult with healthcare providers from anywhere, reducing the need for in-person visits and enabling timely medical advice12.

• Remote Patient Monitoring (RPM): Technologies such as continuous glucose monitors and remote cardiac monitors facilitate real-time tracking of chronic conditions, allowing for early interventions and improved disease management23.

• Mobile Applications: These apps support remote consultations, enable patients to track their health metrics, and provide access to medical records and educational resources, enhancing patient engagement and convenience45.

• Integration with Electronic Health Records (EHRs): Seamless integration with EHRs ensures efficient data exchange, reduces administrative burdens, and supports comprehensive patient care14.

• Secure Messaging: Platforms often include secure messaging features for real-time communication between patients and providers, ensuring privacy and compliance with regulations like HIPAA61.

Telehealth platforms offer numerous benefits that significantly enhance healthcare delivery. By expanding access to care, especially in rural or underserved areas, these platforms reduce travel time and costs for patients, making healthcare more accessible and convenient12. Remote patient monitoring (RPM) technologies enable continuous tracking of chronic conditions, leading to timely interventions and better disease management, which can result in improved patient outcomes and reduced hospitalizations34. Additionally, telehealth platforms empower patients to take an active role in their healthcare, promoting adherence to treatment plans and fostering healthier behaviors51.

Among the most popular telehealth platforms currently used are Teladoc, Sesame Care, MDLIVE, Amwell, and PlushCare. Teladoc offers 24/7 access to medical professionals via phone, video, or text, making it a comprehensive service with extensive insurance coverage. Sesame Care provides primary and urgent care, mental health consultations, and prescription refills with transparent pricing and flexible scheduling. MDLIVE focuses on mental health services, talk therapy, and psychiatric services, while also offering general and urgent medical care. Amwell specializes in video consultations, messaging, and secure file-sharing, with a strong emphasis on mental health and wellness. PlushCare is known for its confidential sexual health services, addressing a wide range of concerns through licensed healthcare professionals. These platforms are recognized for their user-friendly interfaces, comprehensive services, and insurance coverage, making them popular choices for telehealth services123.

Navigating the telehealth landscape involves overcoming several challenges. Ensuring compliance with evolving regulatory frameworks like HIPAA is crucial to maintaining patient privacy and data security12. Reliable internet connectivity and robust technical infrastructure are essential for seamless telehealth experiences, particularly in rural areas where connectivity may be limited34. Additionally, educating patients about the benefits and ease of use of telehealth platforms is vital for widespread adoption, as some may be hesitant to embrace new technologies35. Addressing these challenges is key to maximizing the potential of telehealth in transforming healthcare delivery.