Emotionally intelligent AI chatbots are transforming the landscape of digital interaction by offering personalized, empathetic responses to users' emotional needs12. These advanced chatbots, designed with features like emotion recognition and real-time personalized responses, can provide a non-judgmental space for individuals to express their frustrations and anxieties34. While they may not replace human connections or reduce loneliness, studies have shown that venting to AI chatbots can effectively alleviate high-intensity negative emotions such as anger and fear, offering temporary emotional relief5. This makes them a valuable tool for emotional support, especially in moments when immediate human interaction is unavailable or when users prefer anonymity6.

• AI chatbots use Cognitive Behavioral Therapy (CBT) approaches to help reshape thought processes4

• They offer 24/7 availability for emotional support78

• Chatbots can provide multilingual support, making them accessible to a global audience9

• They collect user data to improve future interactions and personalize experiences10

AI chatbots are emerging as effective tools for emotional relief, offering users a safe space to express and process their feelings. Studies have shown that venting to AI can reduce high and medium arousal negative emotions like anger, frustration, and fear compared to traditional journaling12. This emotional catharsis is attributed to the chatbots' ability to provide real-time, personalized responses that validate users' feelings1. However, it's important to note that while AI interactions can offer temporary emotional relief, they don't replace the depth of human connections or increase perceived social support2. Users should view AI-assisted venting as a complementary tool for emotional well-being rather than a substitute for human interactions or professional mental health support.

While both chatbot venting and journaling can provide emotional relief, studies suggest they offer distinct benefits. Venting to AI chatbots has been shown to reduce high-intensity negative emotions like anger and frustration more effectively than traditional journaling1. This may be due to the chatbot's ability to provide real-time, personalized responses that validate emotions1. However, journaling remains valuable for processing complex emotions over time and has been linked to decreased mental distress and improved well-being, particularly for those dealing with medical conditions or anxiety2. Unlike chatbots, journaling also helps break cycles of rumination and offers a private space for self-expression without the need for external validation3.