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Ekonomické dopady AI na Enterprise IT organizácie
Analyzovali sme 85,5 milióna dopytov v službe Perplexity Enterprise počas dvanástich mesiacov, aby sme pochopili, čo využívanie umelej inteligencie odhaľuje o skrytom dopyte po IT.
Čo nájdete vnútri
Dopyt po technológiách
Prečo je technológia jednou z najväčších kategórií využívania podnikovej umelej inteligencie a prečo otázky týkajúce sa softvéru, cloudu, siete, bezpečnosti a riešenia problémov tvoria stabilný podiel dopytu zamestnancov.
Skrytý objem podpory IT
Ako správanie pri dopytoch AI odhaľuje skrytý objem podpory IT prostredníctvom opakovaných otázok, problémov podobných požiadavkám v tikete a opakujúcich sa treníc naprieč tímami a nástrojmi.
Enterprise ROI
Čo táto neviditeľná záťaž podpory znamená pre návratnosť investícií (ROI) Enterprise a prečo by sa dáta z dopytov AI mali považovať za nový zdroj IT inteligencie.
Zhrnutie
Technológie sú jednou z popredných kategórií využívania umelej inteligencie v Enterprise, pričom predstavujú 18 % všetkých dopytov v tejto množine údajov. Viac ako tri zo štyroch takýchto otázok pripomínajú prácu, ktorú by IT tím za normálnych okolností riešil formou tiketov, avšak prebiehajú mimo servisného strediska a v metrikách IT sa objavujú len zriedka. Rovnaké problémy sa opakovane objavujú u rôznych používateľov a tímov, často okolo tých istých platforiem Enterprise, na ktoré sa organizácie spoliehajú najviac.
Za konzervatívnych predpokladov tento skrytý objem podpory predstavuje približne 300 miliónov USD ročného úsilia IT zodpovedajúceho tiketom v analyzovaných organizáciách. Tento dokument tvrdí, že dáta z dopytov AI by sa mali považovať za prvotriedny zdroj IT inteligencie: živý signál o tom, kde nástroje, zaučenie (onboarding) a podpora zaostávajú.