What information is synced to Perplexity?
After logging in, you can select specific folders and files to sync with Perplexity. The content and associated metadata of these files will be synced for search purposes.
How often are files synced?
Your selected files sync automatically whenever changes are made. If a file is deleted or your access is removed, that file will be immediately removed from Perplexity. All files are also removed if you disconnect your account.
How is my account security maintained?
All your credentials are encrypted both at rest and in transit, following SOC 2 Type II (pending) security standards.
Where is my data stored?
Your synced files are stored in AWS S3. Custom retention policies can be applied upon request.
Will my data be used to train AI models?
No. Files from your connected Google Drive, SharePoint, or OneDrive accounts will never be used to train models.
Can I share answers based on my synced files?
Yes, you can share answers directly with other users. However, they'll only be able to view source files in citations if they already have access to those files in the original storage service.
What file types are supported?
We currently support:
Google Docs, Slides, and Sheets
PDF, DOCX, XLSX, CSV, PPTX
MD, JSON, and TXT files
Audio: audio/mpeg", "audio/wav", "audio/aiff", "audio/ogg", "audio/flac", "audio/mp3"
Video: "video/mp4", "video/mpeg", "video/mov", "video/avi", "video/x-flv", "video/mpg", "video/webm", "video/wmv", "video/3gpp"
You can sync individual files, multiple files, or entire folders. When selecting a folder, all files within it will be synced. Note that syncing entire Drives isn't currently supported.
Why can't I select certain files?
This might happen because:
The file exceeds our 25MB size limit
The file type isn't supported
Browser extensions may be blocking the file picker (try disabling extensions or using an Incognito window)
Why can't I connect my cloud storage service?
If you're trying to connect to organization-managed storage, verify that your organization has granted permission for external access. Enterprise workspace users may be restricted if the service has been disabled by a workspace administrator.
How can organization admins manage connected services?
Enterprise Pro account admins can enable or disable connected services in Workspace settings under the "Connections" section by toggling access to cloud storage services.
Can I control when to use my cloud storage files in queries?
Yes, you can explicitly choose when to search across your synced files from cloud storage services.
Can I sync connector files to a space?
Yes. Anyone with access to that space can search for the file, but only those with proper permissions can view the actual file contents.
Who can access my synced files?
Files synced to your personal repository are only accessible by you. Files synced to a shared space can be searched by anyone with space access, but only those with proper permissions can view the file contents.