Does having a free account prevent users from logging in via SSO if they were invited to an organization with the same email address?
No, having a free account doesn't prevent SSO login. However, users must explicitly accept the organization invitation before they are added to the organization, even when using SSO to log in.
Why are users being redirected to their free accounts instead of the organization when logging in via SSO?
This happens because users need to complete the invite acceptance flow by clicking the button in the invitation email they received. Until they do this, they will continue to access their free account even when using SSO login.
Can the organization invitation process be simplified?
Yes, it's possible to configure the system so that anyone logging in via SSO with a specific domain (e.g., @companyname.com) gets automatically added to their organization without requiring an explicit invitation acceptance.
Contact support to enable JIT (Just-in-time) provisioning.